Privacy policy

This Privacy Policy explains how CarryCanvas collects, uses, stores and discloses personal information when you visit our website, place an order, contact us or otherwise use our services.

In this policy, “CarryCanvas,” “we,” “us” and “our” refer to the operator of the CarryCanvas online store.

Information We Collect

Depending on how you interact with our store, we may collect:

Your name.
Billing and shipping addresses.
Email address.
Telephone number.
Order and transaction information.
Product selections and personalization details.
Images, text, initials or other content submitted for customization.
Payment-related information processed by our payment providers.
Customer-support communications.
Device information, browser type and IP address.
Website activity, cookie identifiers and analytics information.
Marketing preferences.
Information necessary to prevent fraud or unauthorized transactions.

We generally do not directly store complete payment-card numbers. Payments are processed by authorized payment providers.

How We Collect Information

We may collect information:

Directly from you when you place an order, create an account or contact us.
Automatically through cookies, pixels and similar technologies.
From Shopify and other service providers supporting our store.
From payment processors, fulfillment partners, shipping carriers and fraud-prevention providers.
From advertising or analytics platforms, where permitted by law.

How We Use Personal Information

We may use personal information to:

Process and fulfill orders.
Produce and personalize products.
Process payments and refunds.
Deliver orders and provide tracking information.
Communicate with customers.
Provide customer support.
Investigate damaged, defective, lost or fraudulent orders.
Maintain and improve our website.
Measure store performance and customer interactions.
Provide advertising or marketing, subject to applicable law and customer preferences.
Protect our customers, business and website.
Comply with legal, accounting and regulatory obligations.
Enforce our policies and Terms of Service.

Personalization Content

Images, names, initials, text and other materials submitted for product personalization may be shared with our production and fulfillment partners solely as necessary to manufacture and deliver the requested product.

Customers should not submit sensitive personal information or content they do not have permission to use.

How We Disclose Information

We may disclose personal information to service providers that assist us with:

Ecommerce hosting.
Payment processing.
Product production and fulfillment.
Shipping and delivery.
Customer support.
Website hosting and security.
Analytics and advertising.
Email communications.
Fraud prevention.
Legal, accounting and professional services.

These providers may process information only for the purposes associated with the services they provide, subject to their own contractual and legal obligations.

We may also disclose information:

To comply with applicable law, legal proceedings or government requests.
To protect the rights, safety and property of CarryCanvas, our customers or others.
In connection with a merger, acquisition, financing, reorganization or sale of business assets.
With your consent or at your direction.

Shopify

Our store is hosted using Shopify. Shopify processes personal information necessary to provide the ecommerce platform, maintain the checkout process and support store operations.

Shopify and its service providers may process data in countries outside the customer’s state or country of residence.

Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep the website functioning.
Remember customer preferences.
Maintain shopping-cart and checkout functionality.
Understand website traffic and performance.
Prevent fraud.
Measure advertising effectiveness.
Provide relevant marketing where permitted.

You may manage cookies through your browser settings and, when available, through the cookie-preference tool displayed on our website. Disabling certain cookies may prevent parts of the store from functioning correctly.

Advertising and State Privacy Disclosures

CarryCanvas does not sell personal information in exchange for money.

However, certain analytics or advertising activities may be considered a “sale,” “sharing” or use for targeted advertising under some United States state privacy laws.

Where required by applicable law, eligible customers may request to opt out of these activities. Requests may be submitted to carrycanvasofficial@gmail.com or through any privacy-preference link displayed on our website.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill the purposes described in this policy.
Maintain business, tax and accounting records.
Resolve disputes.
Prevent fraud.
Enforce agreements.
Satisfy legal and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us immediately if they suspect unauthorized account activity.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information.
Obtain a portable copy of certain information.
Opt out of certain sales, sharing or targeted advertising.
Limit certain uses of sensitive personal information.
Withdraw consent where processing is based on consent.
Appeal a decision concerning a privacy request.
Receive equal service and pricing when exercising your privacy rights.

To submit a request, email carrycanvasofficial@gmail.com.

Include your name, email address associated with the order and a clear description of your request. We may need to verify your identity before processing it.

An authorized agent may submit a request where permitted by law, but we may require evidence of the agent’s authorization and verification of the customer’s identity.

Children’s Privacy

Our website and products are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact carrycanvasofficial@gmail.com.

International Data Processing

Our store is intended primarily for customers in the United States. Personal information may be processed in the United States or other countries where Shopify, payment processors, fulfillment partners and other service providers operate.

These countries may have privacy laws different from those in the customer’s place of residence.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal obligations. The updated version will be published on this page with a revised effective date.