Shipping policy

Shipping Policy

CarryCanvas currently ships to eligible addresses within the United States.

Estimated Delivery Time

The estimated delivery time is:

5–15 business days

The estimate begins after the order has been confirmed and accepted. Personalized products may require production before shipment.

The delivery timeframe is an estimate and not a guaranteed delivery date. Delivery may take longer during holidays, high-volume periods, severe weather, carrier disruptions or other circumstances outside our reasonable control.

Order Processing and Production

Products may be created or personalized specifically for each order. Customers will receive a confirmation email after placing an order and, when available, a shipping confirmation containing tracking information.

Orders containing multiple products may be produced or shipped separately. As a result, products from the same order may arrive in different packages and on different dates.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

CarryCanvas is not responsible for delays, unsuccessful delivery or loss caused by:

An incorrect or incomplete address submitted by the customer.
A missing apartment or unit number.
Refusal of delivery.
Failure to collect a package.
An address change submitted after production or shipment.

Contact carrycanvasofficial@gmail.com immediately if you notice an address error. Address changes are not guaranteed once an order has entered production or has been shipped.

Tracking Information

Tracking information will be provided when it is available from the carrier. Tracking updates may take several business days to appear after a shipping label is created.

A shipping-label notification does not necessarily mean that the carrier has already received or scanned the package.

Delayed Orders

If we become unable to ship an order within the timeframe communicated at the time of purchase, we will notify the customer and provide the option to:

Accept a revised shipping timeframe; or
Cancel the affected unshipped order and receive a refund.

Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

Check the delivery location, mailbox and surrounding area.
Ask household members or neighbors whether they accepted it.
Allow up to two business days because some carriers record delivery before the package is physically delivered.
Contact the shipping carrier.
Contact us at carrycanvasofficial@gmail.com if the package remains missing.

We will assist with a carrier investigation where possible. A replacement or refund is not guaranteed when carrier tracking confirms delivery to the address submitted with the order, except where required by applicable law.

Lost Packages

Contact us if tracking has not updated for an extended period or the package has exceeded the estimated delivery timeframe.

If the carrier or fulfillment partner confirms that the shipment was lost, we will provide an appropriate resolution, which may include a replacement or refund.

Damaged Deliveries

Damage must be reported within two calendar days of delivery by emailing carrycanvasofficial@gmail.com.

Include the order number and clear photographs of the product, damage, packaging and shipping label. Claims are reviewed under our Refund and Return Policy.

Customs and International Shipping

CarryCanvas currently serves the United States. International shipping may not be available unless specifically offered during checkout.

Customers must not place an order using an unsupported destination or freight-forwarding service unless explicitly authorized. We are not responsible for additional delays or loss after a package is delivered to a freight forwarder.